UX Writer | Content Strategist

Are you thinking about content during your design phase?

The content for your product is crucial. Every word from onboarding to error messages speaks volumes to your customers. So, if you’re throwing default text into the UI thinking you’ll edit it later, what message does that send?

Content that doesn’t help the user = more churn, less customers, and less cash.

So, how do you create content that will help your customers trial, purchase, and fall in love with your app?

How do you create not just customers, but fans of your brand who will sell your SaaS for you?

How do you make using your produdct intuitive for your customers in a way that keeps them coming back for more?

That’s easy – Hire a UX Writer/Content Strategist (hint: I know one!)

Here’s how I work:

I use data, research, and testing to find out what your customers need in order to become devoted users of your product.

I can help you empathize with your customers so the content within your product or website helps them have the best user experience possible.

I can also help your brand with Voice and Tone (I’ve been a featured speaker on this topic!), customer journey mapping, or a holistic content strategy plan.

A great idea will only go so far when it comes to capturing a slot in a customer’s daily routine.

Having the right content that works in harmony with your product design is how you’ll stand out in a sea littered with SaaS solutions.

Ready to find out more? Here are some of the ways I can help you:

  • UX writing/Microcopy

  • Brand voice and tone guidelines

  • Content strategy

  • Transactional emails

  • User facing documentation

  • Landing page copy

I work particularly well with tech and SaaS startups in the health and wellness industries.

Fill out this handy little questionnaire and I’ll be in touch to chat about your project!

“Melissa performed miracles on our website relaunch effort! She changed our brand from corporate-stogy to cool and contemporary so we could attract the type of clients we prefer.
– Mike Schwind, SchwindTEC, Inc.